FREQUENTLY ASKED QUESTIONS

Which payment currencies and methods are accepted in the Online Shop?

Currencies Accepted:

We accept payment in USD and Canadian funds.  Depending which Country you are ordering from the site will auto choose your payment currency. You can also manually select it in the top bar of the page, but it will default to your billing country at checkout

Payments Accepted:

Paypal, Visa, MasterCard, Discover and (currently only in Canada) American Express

Which countries do you operate and where do you ship from?

FDI operates in the USA and in Canada where the bulk of our business is. We have warehouse shipping points in California, Arizona and in Vancouver BC Canada. Depending on product stock levels, we may ship from any of these points to complete an order.

Multiple brand orders may ship from more than one warehouse.

What are the delivery charges for orders from the Online Shop?

Delivery charges are stated during checkout, currently we offer flat rate or free shipping options to keep things as simple as possible. For cross border deliveries, you will not be charged extra duties on top of what checkout delivery fees are shown at the time of purchase

How long will delivery take?

Delivery is typically sent ground or expedited where costs allow. We use Unites States Postal Service, Canada Post, UPS and Fed Ex.

Orders ship from Canada and the USA depending on stock availability.  typically you should allow 3 – 5 business days for delivery.

What exactly happens after ordering?

Orders are immediately placed into the system and processed. In many cases when an order is placed early enough in the day, we can ship out the same day, depending on order load.

At any time under the my account page, you can see the orders that have been placed, once tracking is available, you will be notified with updated information.

Do I receive an invoice for my order?

After ordering is complete, you should receive an emailed invoice of the transaction.

How secure is shopping in the Online Shop? Is my data protected?

Funnel uses Liquid Web servers, which are considered to be some of the most secure servers available.

We also ensure data is secure by ensuring payments are made via SSL certified transactions through Moneris gateways

What do I do if product arrives damaged, or there is an issue with my order?

FDI packs orders to the best of our ability, but sometimes damage or issues arrive along the way, if they do, please contact us on any of the contact buttons the site or via the Contact Us page .  you can also just send an email directly to: info@performancelabgroup.com

What do I do if I need to return or swap product

Before returning product, please contact us via the contact buttons on the site, the Contact Us page, or email directly to: info@performancelabgroup.com

 

How do I make classic Beef Stroganoff

What You’ll Need

  • 1 1/2 to 2 pounds top sirloin roast, trimmed
  • 1 teaspoon salt
  • 1 teaspoon ground black pepper
  • 2 tablespoons butter
  • 1 tablespoon olive oil 
  • 1 tablespoon all purpose flour
  • 1 cup beef stock
  • 1 medium onion, quartered and sliced
  • 3 tablespoons sour cream, room temperature
  • 1 tablespoon finely chopped fresh parsley, for garnish
  1. Cut beef into narrow 2-inch long strips about 1/2-inch thick. Sprinkle meat with salt and pepper and set aside.
  2. Melt 1 tablespoon butter in a medium saucepan. Blend in flour and cook, stirring constantly, for 2 minutes. Gradually stir in beef broth, stirring and cooking until thickened and smooth.
  3. Heat remaining 1 tablespoon of butter and 1 tablespoon olive oil in a skillet or saute pan over medium heat; add the onions and cook, stirring, until the onions are just tender. Add the meat strips and quickly brown on all sides.
  4. Add the beef and onions to the thickened beef sauce. Cover and cook on low for 10 minutes; stir in sour cream and heat through but do not boil. 
  5. Arrange the beef stroganoff on a platter over buttered noodles or hot cooked rice and garnish with the fresh chopped parsley. It may be served with mashed potatoes as well. Add a tossed green salad or steamed broccoli for a delicious and satisfying family meal.

Serves 4